J.Lin
2015-8-21 05:31 PM
• Handle incoming calls and outgoing emails and ensure that service levels are met
• Respond promptly to customer enquiries and resolve customer complaints
• Provide quality customer service support to enhance customer satisfaction
• Attend to customer queries effectively and escalate to management if necessary
• Coordinate between various parties within the organisation and client to ensure customer issues are resolved
• Maintains and accurately update customer particulars and transactions, details of enquiries and feedback to our CRM system
• Conduct follow-up calls and emails pertaining to the inbound enquiries if required
• Respond promptly to customer enquiries and resolve customer complaints
• Provide quality customer service support to enhance customer satisfaction
• Attend to customer queries effectively and escalate to management if necessary
• Coordinate between various parties within the organisation and client to ensure customer issues are resolved
• Maintains and accurately update customer particulars and transactions, details of enquiries and feedback to our CRM system
• Conduct follow-up calls and emails pertaining to the inbound enquiries if required
