本帖最后由 mse 于 2013-1-30 11:21 PM 编辑
weiqiang 发表于 2013-1-30 11:14 PM 
你 Print screen 一张你目前的 downstream 给他们看看
其实最近email 回复也蛮快的
8mbps已经active是否已经开始计算费用了?
Thank you for your feedback. Our automated feedback system has forwarded your issue to us for our attention and reply.
Referring to your feedback dated 30th January 2013 on upgrade 8Mbps status. Upon checking in our system, we found that your account has been successfully upgraded on 25th January 2013.
Pertaining on Streamyx connection issue, we regret that the connection does not function to the expected level of efficiency. Based on our telephone conversation on 30th January 2013 at 4:15 PM, we would like to inform that the matter has been explained.
We have lodged a technical report and the reference number is 1-5338456948. Our Technical Team will contact you within 24 hours to arrange for restoration.
For further assistance or feedback, kindly e-mail us at
help@tm.com.my .
Alternatively, you can also contact TM at 100 choose language, select "Report Service Fault".
We hope we addressed your concern and look forward in serving you better.