DMJ
2016-1-15 06:13 PM
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[新加坡] Customer Service Executive |
| 公司名称: | - |
|---|---|
| 公司/店 地址: | - |
| 公司/店 简介: | - |
| 工作性质: | Customer Service Executive |
| 工作地点: | Singapore |
| 工作时间: | - |
| 工作日期: | - |
| 工钱: | Around 2K + |
| 条件: | Responsibilities Handle day to day work tasks which includes attending to multiple customer accounts to meet their business request and timeline. Ensure tickets are closed accurately and timely to meet the SLA of T+2, T+4 & T+9. To meet Customer Experience (CE) target set by management. To coordinate and process New Mobile Applications, SIM Activation, Line Transfer, Activation of VASes, Re-contracting, etc. To attend to customer enquiry in an amicable and professional manner. Assist to billing query, resolve billing issues and perform billing adjustments if required. Abide to Singtel Health, Safety & Environmental policies and Quality & Security standards at the workplace. Attend to any enquires from the hotlines in the department (e.g. hotline CSE). Ensure calls are answered to meet the individual KPI, <10secs, AHT<420secs, SL: 90%. Any other duties as assigned by Singtel Supervisor / Manager. |
| 福利: | - |
| 其他备注: | Requirements Diploma in any discipline, preferably in Business Administration. Experience in Customer Service will be preferred - those with Telco experience will have an advantage. Experience in dealing with customers and able to work well with ALL level in an organization. Computer proficiency is a MUST. Good customer service and effective communication skills. Able and willing to interact with all types of customers. Proficient in spoken and written English. Enjoy providing customer service to others. Be prepared to handle paper work and work in desk bound environment most of the time. Meticulous in carrying out the assigned tasks. Positive attitude and keen to learn. Ability to work under pressure; Strong management and computer skills. Well organized with good documentation, high agility and adaptability. Strong knowledge in MS Office. |
| 联络: | kindly send me your latest resume to my email ericlmy_87@hotmail.com |
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