求助，忘记pbb online 帐号和密码，要如何解决呢?

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JasmineFang93

2012-12-7 08:16 PM

因为我把帐号和密码更换了，记不起自己的帐号和密码了，该怎么找回呢? 请求各位的帮忙, 谢谢

CANONMM

2012-12-7 08:38 PM

本帖最后由 CANONMM 于 2012-12-7 08:41 PM 编辑

拨打客户服务热线603-21795000 询问，不然就要重新申请一次。

http://www.pbebank.com/en/en_content/faq/pb_faq.html#1
What if I have forgotten my password?
The Internet Banking system is designed in such a way that your password is not made known to anyone. As such, our PBeBank.com Internet Banking Customer Support Helpdesk will not be able to reset or retrieve your password. You are advised to approach your account holding branch to obtain a new User ID and password. For ATM Registered E-Banking customers, you may contact our Customer Support Helpdesk phone to assist you to obtain replacement.

What if I have forgotten my User ID?
Please contact our Customer Support Helpdesk at 603-21795000 for assistance.

JasmineFang93

2012-12-7 08:48 PM

CANONMM 发表于 2012-12-7 08:38 PM
拨打客户服务热线603-21795000 询问，不然就要重新申请一次。

http://www.pbebank.com/en/en_content/fa ...

客户服务热线是24小时都online的吗??
因为我只有晚上才有空的哦??

CANONMM

2012-12-7 09:06 PM

JasmineFang93 发表于 2012-12-7 08:48 PM
客户服务热线是24小时都online的吗??
因为我只有晚上才有空的哦??

早上6 am - 到午夜12 midnight daily
https://www.pbebank.com/en/features/contactus.html

JasmineFang93

2012-12-7 09:09 PM

CANONMM 发表于 2012-12-7 09:06 PM
早上6 am - 到午夜12 midnight daily
https://www.pbebank.com/en/features/contactus.html

okay , 我try try 看

JasmineFang93

2012-12-7 09:52 PM

CANONMM 发表于 2012-12-7 09:06 PM
早上6 am - 到午夜12 midnight daily
https://www.pbebank.com/en/features/contactus.html

谢谢你，我得到解决方法了~~~~

CANONMM

2012-12-8 08:48 AM

JasmineFang93 发表于 2012-12-7 09:52 PM
谢谢你，我得到解决方法了~~~~

不客气。

说说看你的方法怎么解决？让大家也能明白~

JasmineFang93

2012-12-8 02:31 PM

CANONMM 发表于 2012-12-8 08:48 AM
不客气。
说说看你的方法怎么解决？让大家也能明白~

解决方案是: 去atm那儿按other > online banking 〉重新register 就ok了

CANONMM

2012-12-8 02:58 PM

JasmineFang93 发表于 2012-12-8 02:31 PM
解决方案是: 去atm那儿按other > online banking 〉重新register 就ok了

你有打去客户服务热线吗？他怎么说呢？叫你重新申请？

JasmineFang93

2012-12-8 03:05 PM

CANONMM 发表于 2012-12-8 02:58 PM
你有打去客户服务热线吗？他怎么说呢？叫你重新申请？

有a~~ 就是那位客服员告诉我的~~~

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