A series of Office Management and Administration Practical Training Course workshop is designed for fresh graduate who is interested in working in the office and to gain experience and to learn and practice further for better career advancement.
Existing working personnel is also encourage to join us for a better career advancement.
Course Module:
Introduction of Types of office Documents
The functions of documents
Creation of documents
Document application system
Filing & Indexing of documents
Documents Computerization
Accounts Department Documentations classification
Basic Accounts processing system
Indexing & ordering of Accounts documents and safekeeping system
Documents Computerization
Dealing with auditors
Introduction to A/R & A/P
Introduction to Credit Control
Introduction to Petty Cash control
Introduction of Business Writing Secretarial and Admin Job introduction
Letter’s Structure and application Arrangement of Management Meeting
Recording of Company’s correspondence Preparing Meeting’s Agenda
Company’s Internal & External writing Meeting Minutes recording
Letters/Memos Filing system Meeting seating arrangement
Emailing
Attending customers / Customers Complaints
How to calm down complainants’ emotion
How to deliver the best solution to the complaints
How to deliver the comfy apology
How to reduce or decline the complaints turn sour
Office Receptionist duties and functions
How to outfit a friendly and forthcoming manner in handling phone-calls
How to furnish a speedy and effective telephone communication
Adress :16A,Jalan Hulubalang 1,Taman Ungku Tun
Aminah,81300 Skudai,Johor
Pls Contact :019-7540280 ( Ms.Lai )
Timetable :26/7/17 ( Wednesday ) 10am-12pm
28/7/17 ( Friday ) 5pm-7pm
30/7/17 ( Sunday ) 10am-12pm
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