vposylvia
2017-3-28 02:14 PM
Customer Service Executive (Mandarin Speaking)中文客服专员
Duties and Responsibilities
• Dealing directly with customers by phone, email, livechat, or social media.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Ensures and provides quality service to both internal and external customers.
• Inform customer of deals and promotions.
• Maintains customer records by updating account information.
• Record details of inquiries, comments and complaints.
• Compile reports on overall customer satisfaction.
• Contributes to team effort by accomplishing related results as needed.
• Perform other related duties as required.
Requirements
• Candidate must possess at least a Higher Secondary/STPM/"A" Level/Pre-U/Diploma
• At least 1 or 2 year(s) of working experience in the related field is required for this position
• Knowledge of customer service principles and practices
• Strong interpersonal and communication skills
• Fast learner and self-motivate
• Team-oriented and service minded
• Careful and patient, able to work under pressure
• Able to work in shift, irregular and weekends and public holidays
• Understanding Basic operation of computer software applications
• Required skill(s): Microsoft Windows
• Requires minimal 50 wpm typing speed
• Required language(s): Chinese, English (Written and Spoken)
• Applicants must be willing to work in Level 18, Sunway Tower, No 86, Jalan Ampang, 50400 Kuala Lumpur.
Salary range: RM2500 – RM3500
Dress Code: Casual
Environment: Friendly
Benefits: Medical, Parking, Annual Bonus,Miscellaneous Allowance
Remarks:
• Attractive Commission
• Outstanding career development opportunities
• Attractive benefits for long service Staff
Contact
Tel: 03-2026 7877 (Denise/Sylvia)
Email: recruitment@vpo.my
**应征者请附上你的全名，IC，联络号码，住址，工作经验，学历，并附上照片两张。**
**Applicant kindly provides your full name, IC, Contact details, Address, Work Experience, Qualifications, and 2 photos please.**
Duties and Responsibilities
• Dealing directly with customers by phone, email, livechat, or social media.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Ensures and provides quality service to both internal and external customers.
• Inform customer of deals and promotions.
• Maintains customer records by updating account information.
• Record details of inquiries, comments and complaints.
• Compile reports on overall customer satisfaction.
• Contributes to team effort by accomplishing related results as needed.
• Perform other related duties as required.
Requirements
• Candidate must possess at least a Higher Secondary/STPM/"A" Level/Pre-U/Diploma
• At least 1 or 2 year(s) of working experience in the related field is required for this position
• Knowledge of customer service principles and practices
• Strong interpersonal and communication skills
• Fast learner and self-motivate
• Team-oriented and service minded
• Careful and patient, able to work under pressure
• Able to work in shift, irregular and weekends and public holidays
• Understanding Basic operation of computer software applications
• Required skill(s): Microsoft Windows
• Requires minimal 50 wpm typing speed
• Required language(s): Chinese, English (Written and Spoken)
• Applicants must be willing to work in Level 18, Sunway Tower, No 86, Jalan Ampang, 50400 Kuala Lumpur.
Salary range: RM2500 – RM3500
Dress Code: Casual
Environment: Friendly
Benefits: Medical, Parking, Annual Bonus,Miscellaneous Allowance
Remarks:
• Attractive Commission
• Outstanding career development opportunities
• Attractive benefits for long service Staff
Contact
Tel: 03-2026 7877 (Denise/Sylvia)
Email: recruitment@vpo.my
**应征者请附上你的全名，IC，联络号码，住址，工作经验，学历，并附上照片两张。**
**Applicant kindly provides your full name, IC, Contact details, Address, Work Experience, Qualifications, and 2 photos please.**
