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标题: Customer Service Executive (Mandarin Speaking)中文客服专员 [打印本页]

作者: vposylvia 时间: 2017-3-28 02:14 PM
标题: Customer Service Executive (Mandarin Speaking)中文客服专员
Customer Service Executive (Mandarin Speaking)中文客服专员

Duties and Responsibilities

•    Dealing directly with customers by phone, email, livechat, or social media.
•       Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
•       Ensures and provides quality service to both internal and external customers.
•       Inform customer of deals and promotions.
•       Maintains customer records by updating account information.
•       Record details of inquiries, comments and complaints.
•       Compile reports on overall customer satisfaction.
•       Contributes to team effort by accomplishing related results as needed.
•       Perform other related duties as required.

Requirements

•    Candidate must possess at least a Higher Secondary/STPM/"A" Level/Pre-U/Diploma
•       At least 1 or 2 year(s) of working experience in the related field is required for this position
•       Knowledge of customer service principles and practices
•       Strong interpersonal and communication skills
•       Fast learner and self-motivate
•       Team-oriented and service minded
•       Careful and patient, able to work under pressure
•       Able to work in shift, irregular and weekends and public holidays
•       Understanding Basic operation of computer software applications
•       Required skill(s): Microsoft Windows
•       Requires    minimal 50 wpm typing speed
•       Required language(s): Chinese, English (Written and Spoken)
•       Applicants must be willing to work in Level 18, Sunway Tower, No 86, Jalan Ampang, 50400 Kuala Lumpur.

Salary range: RM2500 – RM3500

Dress Code: Casual

Environment: Friendly

Benefits: Medical, Parking, Annual Bonus,Miscellaneous Allowance

Remarks:
•       Attractive Commission
•       Outstanding career development opportunities
•       Attractive benefits for long service Staff

Contact
Tel: 03-2026 7877 (Denise/Sylvia)
Email: recruitment@vpo.my

**应征者请附上你的全名，IC，联络号码，住址，工作经验，学历，并附上照片两张。**
**Applicant kindly provides your full name, IC, Contact details, Address, Work Experience, Qualifications, and 2 photos please.**

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作者: joan520 时间: 2017-4-7 04:24 AM
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作者: vposylvia 时间: 2017-4-11 06:01 PM

joan520 发表于 2017-4-7 04:24 AM
pm

您好，

假若您有兴趣请将您的履历表发至以下邮箱： recruitment@vpo.my
我们的人事部同事会尽快回复您。

谢谢！

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